Welcome to Plaza Home Mortgage, Inc. Customer Service

* Year End Tax Information:
1098 interest tax forms will be mailed out no later than January 31st of the current year.


Payment Information

Payments are due on the 1st of each month. On or about the 15th of the month prior to your first payment, Plaza Home Mortgage, Inc. will mail your billing statement.

If you do not receive your billing statement in time to make your first payment, please include your loan number on your check, make it payable to Plaza Home Mortgage, Inc. and mail it to:

Plaza Home Mortgage, Inc.
Attn: Loan Servicing
4820 Eastgate Mall #100
San Diego, CA 92121

Because we transfer the servicing of our loans within the first couple of months after closing, we do not provide coupon books.

At this time, the only method of payment we are currently able to accept is a check or money order to the addresses provided below:

Plaza Home Mortgage, Inc.
Attn: Loan Servicing
4820 Eastgate Mall #100
San Diego, CA 92121

If you need to wire the payment, please call the Customer Service Department at 1-888-807-2620.

When making your monthly payment please be sure to include your loan number on your check or money order to ensure proper credit.

Late charges will be assessed for all payments not received in accordance with the terms of your Note. To avoid the additional expense of a late charge, please refer to your Note for the specific late charge terms applicable to your loan.


Frequently Asked Questions

Q. Can I submit my loan servicing inquiries using the website?
A. Yes, by contacting Customer Service and providing the required information, you will be able to contact us electronically with your questions or concerns. You will receive a written response or phone call within 24 – 48 hours of receipt of your request.

Q. Who do I contact for answers to questions about the servicing of my loan?
A. Your loan will be serviced by Plaza Home Mortgage, Inc. However, please keep in mind that your loan will be transferred to a new servicer within 30 to 60 days after closing. Please call the Customer Service Department toll free at 1-888-807-2620 between the hours of 8:00 a.m. and 5:00 p.m. Pacific Standard Time, Monday through Friday.

Q. What is your mailing address to send payments or written correspondence?
A. You may send items to Plaza Home Mortgage, Inc. at 4820 Eastgate Mall #100, San Diego, CA 92121, Attn: Loan Servicing.

Q. Will my loan be transferred?
A. Plaza typically transfers loans within 30 to 60 days after closing. You will be notified of the transfer in writing when this happens. Please make all payments to Plaza Home Mortgage, Inc. until notified to do otherwise.

Q. I’ve received a Transfer Sale of Loan Notice, what do I do?
A. The Transfer Sale of Loan Notice informs you that your loan is being transferred to a new servicer. Please take time to read the letter carefully as it contains specific information about the new servicer of your loan as well as instructions about when to begin making your payment to the new servicer, including where to mail your payment. Additionally, the Transfer Sale of Loan Notice contains the new servicer’s customer service hours, toll free telephone number and mailing address for written correspondence.

Q. I just received notification that my loan is being transferred and I made my payment to Plaza instead of to the new servicer. What will happen to my payment?
A. When your check is received by Plaza, your account will be reviewed to assess whether Plaza or the new servicer is to receive the funds. If the new servicer is to receive the funds, Plaza will endorse and forward your check via overnight mail to the new servicer for processing.

Q. How do I request a payoff statement on my loan?
A. You may fax your written request to 858-677-6741 or send your written request to Plaza Home Mortgage, Inc. at 4820 Eastgate Mall #100, San Diego, CA 92121, Attn: Loan Servicing.