position will be responsible for managing a team of 2+ associates.
Evaluate the quality of work from the team and provide feedback as
necessary. In this role, you will assist in the training of new team
members. Be a resource to the team. Assist in identifying loan
level solutions to issues identified by investors. This position is also
expected to communicate with branches, corporate personnel, third parties and
investors, so that suspended files are cleared and purchased within the
required time frame in order to avoid or minimize undue expense to the
organization. You will report to Plaza’s Shipping Manager.
Essential Duties and
Responsibilities include the following:
Manage the daily workflow of the investor suspense team to ensure
that loans are being worked on and cured for purchase in the required time
Investor liaison to ensure timely resolution to outstanding items
required pre-purchase by researching and validating against program guidelines,
underwriting issues, doc issues, funding issues, and post close issues
according to company standards, working with other departments or third parties
loan status for timely resolution to avoid aging.
as escalation point for these issues, communicating directly with
branches, corporate personnel and investors as needed.
daily preparation and distribution of Post Closing pipeline report, to include
outstanding investor suspense items from all investor sites, removal of
purchased loans, and assignment of new loans to Suspense Analyst.
preparation of Daily Wire Report to be sent to Corporate Executives, Post
Closing Manager and Investor Suspense Team daily.
and identify investor suspense trends (i.e. RESPA, NRTC, Under disclosed TILs,
AIR Compliance, FHA and VA insuring documents) and provide feedback to
Supervisor to further research the issue.
funded-allocated loans to ensure timely receipt of loans from the branches to
corporate, shipping to investors in order to meet the investor due
updates and explanations to Controller for loans aged on warehouse lines, as
of declined loans to Supervisor, and applicable Branch and Operation
Managers, and Corporate Underwriting to include notice to Secondary and
investors of removal from current commitment, request collateral be
returned by the warehouse bank and identify opportunity for appropriate change
in investor if unable to be resolve timely.
to management at weekly investor suspense meeting the status of all aged
outstanding loans, or loans that have been identified as an issue even if not
meetings with Branch Management team as needed to discuss trends, cures or
other related topic’s to investor suspense issues.
Experience and Education:
- Bachelor’s degree in Business
Administration or equivalent combination of education & experience.
- 1-3 years of experience managing a
team of 2+.
- Leadership prowess and ability to
supervise, mentor and train people.
- Skill in collecting and analyzing
data and drawing logical conclusions, including interpretation of complex
- Understanding and knowledge of
residential underwriting lending guidelines.
- Excellent communication and
- Ability to multi-task and operate
in a high-volume, fast-paced environment.
- PC literate with knowledge of
Microsoft Office software and statistical appraisal software.
- Experience with closing policy and
procedures a plus.
the ability to work independently (as well as part of a team)
excellent analytical & communication skills (both verbal and written)
comfortable working in a fast paced environment with the capability to
prioritize and multi-task.