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Please Tell Us How We're Doing


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Based on your most recent loan with Plaza, how would you rate the overall mortgage process? Use a 5-point scale, where a “5” means “very satisfied”, a “3” is “neutral”, and a “1” means “very dissatisfied.” *
Please rate your satisfaction with the process in regards to each of the following aspects of service:

Your Plaza Account Executive/Team? *   

Your Customer Service Rep (CSR)? *   

Your Underwriter? *   

Your Docs Rep? *   

Your Closing Rep? *   
Overall Performance? *

System's Speed? *

Ease of Navigation? *
Overall Performance? *
Overall Performance? *
Overall Performance? *

Turnaround Time? *
Overall Performance? *

Ease of Process? *
How likely are you to continue to use Plaza in the future? Please use a 5-point scale, where a “5” means “very likely,” a “3” is “neutral” and a “1” means “very unlikely.” *

What do you like most about Plaza?

If you could provide a recommendation or comment to Plaza, what would it be?

Now that you have completed the survey, do you approve of Plaza using your comments in its website and marketing? *


If you liked our service, please leave us a review with Google® here

Thank you for completing the survey. If you have any questions, please feel free to contact your Plaza Account Executive or email us at hereforyou@plazamortgage.com .

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