Borrower Account Information
Frequently Asked Questions (FAQs)
FHA 203(k) Rehabilitation and Fannie Mae HomeStyle Renovation Loans
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Plaza Home Mortgage, Inc. ("Plaza") is a licensed mortgage lender. Plaza may elect to retain servicing of loans or transfer loans to a new servicer. This is not a reflection on our borrowers or their properties, and it does not affect the terms or conditions of any loan other than those directly related to the servicing of the loan. If the servicing of your loan is transferred, you will be notified by Plaza in writing and you will receive welcome information from the new servicer.
If your loan was recently funded by Plaza Home Mortgage, Inc. our customer service center can assist you with questions regarding your account: 888.807.2620
A. Because we may transfer the servicing of your loan after closing, we suggest you make your first two payments with a check or money order. Once your loan transfers, you will be provided with information regarding additional payment options and online resources by your servicer.
Q. I received a Transfer Sale of Loan Notice, what do I do?
A. The Transfer Sale of Loan Notice informs you that your loan is being transferred to a new servicer. Please take time to read the letter carefully, as it contains specific instruction about the new servicer of your loan as well as instructions about when to begin making your payments to the new servicer and where to mail your payments. Additionally, the Transfer Sale of Loan Notice contains the new servicer's customer service hours, toll free telephone number and mailing address for written correspondence.
Q. I already made my payment to Plaza but just received a transfer notice saying I should have paid a new servicer. What will happen to my payment?
A. When your check is received your account will be reviewed to determine whether Plaza or a new servicer should receive the funds. If they are due to the new servicer, Plaza will endorse your check and forward it via overnight mail to the new servicer.
Q. I made my payment to Plaza and you had to forward it to a new servicer. What happens if it's late?
A. During the 60-day period beginning on the effective date of the transfer, the payment may not be treated as late if you mistakenly send it to the old mortgage servicer instead of the new one.
Q. How do I request a payoff statement on my loan?
A. You must submit a written request to your current servicer.
Q. Year End Tax Forms: When will I receive my year end tax form?
A. 1098 Interest tax forms are mailed out each year no later than January 31st.
Plaza Home Mortgage, Inc. Loan Servicing Department will administer the disbursement processing and closeout of FHA 203(k) Rehabilitation, Fannie Mae HomeStyle and VA Renovation Loans. Within 7 days of your loan closing, we will send you a complete Welcome Package describing the steps and forms required to successful draw funds from your Repair Escrow Account.
If you have not received your package or would like to print another or require forms, click the appropriate link below:
- FHA Limited 203(k) Rehabilitation Loans Welcome Package and forms: Click HERE
- FHA Standard 203(k) Rehabilitation Loans Welcome Package and forms: Click HERE
- FannieMae HomeStyle Limited Welcome Package and forms: Click HERE
- Fannie Mae HomeStyle Renovation Loans Welcome Package and forms: Click HERE
You can also contact us by fax at 858.332.1861 or by mail:
Plaza Home Mortgage, Inc.
Loan Servicing Department
6420 Sequence Drive, Suite 200
San Diego, CA 92121